Mushtaq says: "My 2020 heroes are technology and the IT guys, such as Dhanraj, who is troubleshooting a server connection in this photo. I can't imagine how I could've kept up my monthly earning during lockdown if there was no option to work from home. I can't imagine how I could've stayed connected with my colleagues, family and friends if there were no virtual meetings. I can't imagine how I could've continued my child's education if there were no online classes, or how I could've spent my leisure time if there was no online entertainment. I also can't imagine how I could've placed my grocery/food/medicine orders online if there were no contactless deliveries. People like Dhanraj deserve our respect and appreciation for keeping technology up and running during the time we most needed it.